In order to keep our prices as low as possible our return and exchange policies are as follows:
General Return Policy.
Returns that are wrong orders due to customer error, customer's change of mind or for reasons not due to our error; customer will be refunded for the merchandise excluding shipping and handling cost, which is 5% of the total amount of the purchase (applies to all orders over $100) This rule applies for unopened, unused items only that are within 30 days of purchase. If merchandise returned that was eligible for free shipping will reduce order amount below the free shipping requirement, original shipping charge will be deducted from your total return credit before the restocking fee charges. If the return is a result of our error we'll replace the item and pay for shipping costs both ways if the purchase was made within 30 days. Credit and Exchange of wrong product will be processed only after receipt and inspection of that item. Please allow LoveOurPrices.com up to 14 days to refund your account after receipt of your return. All replacements will be shipped using UPS Ground.
Refunds can be obtained within 30 days of purchase for any unused and resalable merchandise, EXCEPT ELECTRICAL APPLIANCES, in its original purchase condition and packaging. All cosmetics, hair brushes and nail colors sales are final. Product control and Health restrictions prevent returns on certain items. This policy extends, but is not limited to items such as hair brushes, all cosmetics, skin care products, perfumes and nail colors. We do not accept returns after 30 days.
All returns must be pre-approved by us within 14 days of receipt through e-mail or by phone. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase. DO NOT RETURN ANY PRODUCT UNTIL YOU HAVE THE RETURN AUTHORIZATION NUMBER (RMA#). RMA# should be visible on the package. ANY UNAUTHORIZED RETURN IS SUBJECT TO A 15% RESTOCKING FEE.
Electrical Appliances (Blow Dryers, Curling Irons, Nail Machines, etc.) can be exchanged for replacement or other merchandise within 30 days of purchase. After 30 days, any defective appliance should be returned to the warranty service center designated by the manufacturer of your appliance, most manufacturers offer a warranty. We only sell professional items, if items you purchase do not meet your expectations; for example: the item is too powerful, not so powerful, too hot, burns hair or other reasons that we have no control over; customer will be charged 15% of the item's price excluding shipping and handling if the purchase was made within 30 days.
Please be aware of the above statements and carefully consider the Return Policy before purchasing any of our items. We will not under any circumstance exempt anyone from this Return Policy. If you are not sure if the item you are purchasing can be returned, please call or write our customer service to seek additional information.
Return Policy on All Products Under "Brides&Prom" Category.
Returns: Allowable returns as defined below will be repaired, replaced or credited by LoveOurPrices.com. We are unable to issue refunds.
Shipping Errors &/or Damages: Please report any shipping or invoice errors on the part of LoveOurPrices.com or any damaged merchandise within seven (7) days of receipt.
For health reasons, no claims will be allowed except for manufacturer defects and/or any merchandise which has been worn.
For date sensitive orders, please report any damages on the date of receipt of order to allow time for any necessary corrections. Loveourprices is not responsible for any expedited shipping charges on order corrections if the error or damage is not reported immediately.
LoveOurPrices.com will issue a store credit (not a refund) for allowable returns.
Manufacturer Defects: LoveOurPrices.com will replace or repair any items with manufacturer defects up to 30 days from the date of invoice. Only if an item cannot be replaced or repaired will a credit be issued. After the 30 days, LoveOurPrices.com will have sole discretion whether or not an item is returnable.
Customer Errors: There will be a 20% restocking fee on any allowable returns that are not due to LoveOurPrices.com error. All shipping charges relating to returns and/or corrections not due to LoveOurPrices.com error are the sole responsibility of the customer.
Corrections: Orders will be corrected as soon as possible and may, where appropriate, include a prepaid self-addressed envelope or UPS return label to LoveOurPrices.com for your convenient return to us of any damaged or incorrect product. Please be sure to alert us if your order correction is date-sensitive - otherwise it will ship with your next order. Corrections of international orders will ship with your next order.
Measurements and Colors: Due to manufacturing and/or dye lot variations, LoveOurPrices.com is not responsible for products that vary slightly from descriptions, measurements or photos.
Freight Credit: On damaged merchandise returned to LoveOurPrices.com will be limited to actual UPS or USPS published rates for non-expedited shipping.
Non-Returnable Items: Special orders, Hand-Crafted Items and Colored Gloves (other than
White, Ivory or Jet) are not returnable. For custom-made jewelry, we recommend purchasing our color samplers to ensure proper color match. We have additional color charts not shown on our site - please email us for information.
Items Sold As A Set: Must be returned as a complete set or no return can be allowed.
Company Mailing Address:
6342 Alderton Street
Rego Park, NY 11374